My Family Lounge Factsheets:

Fact sheet #1 >
NEW FAMILIES – Getting started with ‘MY FAMILY LOUNGE’ and request/amend bookings

Fact sheet #2 >
Existing Parents – Getting started with My Family Lounge & QK ENROL

Fact sheet #3 >
Making and cancelling a casual booking in My Family Lounge (through the log in area on the Wales St website)

Fact sheet #4 >
Making and cancelling a casual booking in the My Family Lounge App

Fact sheet #5 >
Requesting a permanent booking in My Family Lounge on Website portal

Fact sheet #6 >
Changing email address in My Family Lounge

Fact sheet #7 >
My Family Lounge- How to guide and troubleshooting


  • As a new family you can easily register your child and manage your booking enquiries
  • You can request changes to days your child is booked in for
  • Easily provide detailed information about your child to our service such as medical information, diet requirements, emergency contact details and more! All this information is simply added into the online enrolment form


New families

We ask you to follow these 3 simple steps.

Step 1
Click on the REGISTER button. You will then be taken through a registration process to create your MFL account.

Step 2
Log into your MFL account and tell us about you, your child and what bookings you are after so we can help you out.

Step 3
If you have requested permanent bookings, we will come back to you within 48 hours and advise if we have a spot available for your child. If we have a spot, we will email you an offer and ask you to accept the offer and complete and submit the Enrolment form in the MFL portal.
It’s as easy as 1… 2… 3

 Existing families

Existing parents simply enter your username (email address) and password to log in and manage your account.